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Office 365 is intended for use on personally-owned devices, not University-owned computers.

This article contains suggestions for troubleshooting problems with Office 365 installation or activation.

If you have trouble logging in, clear cache and cookies and try again.

Activate Office 365 How To Do This

For directions on how to do this, see z.umn.educookies.

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If you cant login, are you eligible for Office 365 See below.

It may take day or two after you register until you are able to install Office.

If you are staff or faculty, do you have an on-going position at the U If your appointment changes term-by-term, you may lose access during times when you are not on staff.

Students, faculty and staff who leave the U will lose Office eligibility within a few days after they leave.

Retirees and graduates do not retain eligibility for Office 365 when they leave the U.

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Check requirements of supported devices here: Do you see an error message You can only install Office on a PC or Mac In the portal check whether Office or Phone tablet is selected at the left of the page.

Is another version of Office already installed on this computer If so, uninstall other versions and try again.

How many installations have you used See portal.office.com to check how many activations are left, or to deactivate installations no longer needed.

After activation, the region can be changed back Temporarily disable antivirus or firewall programs Check for operating system updates.

Office 365 needs to connect to the internet at least once every 30 days to stay active.

If Office asks for a sign in, it may be asking for a login to use online features of Office.

To use online feature of Office, you can create a free, personal OneDrive account.

Saving or syncing files in OneDrive requires a personal OneDrive account.

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To create a free personal OneDrive account, or to recover a password for a previously-created personal OneDrive account, see When creating a OneDrive account, use a personal email account, and not your UofM email address.

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